DMW/POEA Helpdesk Guide for Filipino Migrant Workers

DMW Helpdesk is an online platform established by the Department of Migrant Workers (DMW) with the purpose of providing extensive support to migrant workers. It serves as a one-stop solution, offering information, guidance, and assistance on various matters concerning employment, legal aid, education, healthcare, and welfare rights.

The DMW Helpdesk is committed to its primary objective of providing Filipino migrant workers with the best possible advice and support when they encounter workplace issues or other concerns. Going beyond the provision of resources, this platform incorporates an interactive community forum where users are encouraged to share their personal stories, experiences, and opinions regarding the rights of migrant workers. By fostering a sense of community, the DMW Helpdesk aims to empower Filipino migrant workers with comprehensive support, ensuring their voices are heard and their rights protected.

By creating an online space that combines information, assistance, and community engagement, DMW Helpdesk aims to empower and support migrant workers in navigating the challenges they face. It strives to create a supportive environment where workers can access the resources they need and connect with others who may have similar experiences or insights.

DMW Helpdesk Login / POEA eReg Login

To access the DMW Helpdesk, you are required to create an account. The registration process is straightforward and should only take a few minutes. To begin, you will need to sign up for the DMW eRegistration service, which was previously referred to as POEA eregistration. After successfully creating your account, you will be able to utilize all the features provided by the Helpdesk right away.

How to Create a Ticket for DMW Helpdesk

  1. Go to Department of Migrant Workers – Online Services: and search for DMW Helpdesk
  2. SelectCreate Ticket and the correct service and concern for a clear and immediate solution.
  3. Choose in “Select Processing site near you” which DMW office you want to take action on the Helpdesk Ticket
  4. Note the Ticket Number that the system will provide. This will be used to trace and follow-up your concern
  5. You can follow-up on your ticket at:

DMW Helpdesk Contact Information

For other concerns or immediate assistance, here are some important contact details such as the DMW Helpdesk Contact Number and DMW Helpdesk Email.

e-Registration Concerns to be Handled by Manpower Registrty Division

  • Telephone: (02) 8722-11-72, (02) 8722-11-81
  • Email:

Balik Manggagawa Issues to be Handled by Balik-Manggagawa Processing Division

  • Telephone: (02) 8721-07-85
  • Email:

BM Oline OEC Exemption Guide for OFWs

Below is a post from the official Facebook Page of the Department of Migrant Workers (DWM) regarding the usage of this online platform. Please be guided:

Salamat sa impormasyon na ibinigay mo. Ito ay isang gabay sa paggamit ng DMW Helpdesk para sa mga may mga problema sa kanilang e-Registration account o OEC. Narito ang mga hakbang na maaaring sundan:

  1. Pumunta sa Department of Migrant Workers – Online Services: at hanapin ang DMW Helpdesk.
  2. Piliin ang “Create Ticket” at ang tamang serbisyo at isyu para sa malinaw at mabilis na solusyon.
  3. Piliin ang “Select Processing site near you” para sa DMW office na nais mong kumilos sa Helpdesk Ticket.
  4. Tandaan ang Ticket Number na ibinigay ng sistema. Ito ang gagamitin mo upang sundan at mag-follow-up sa iyong mga alalahanin.
  5. Maaari kang mag-follow-up ng iyong ticket sa:

Kung mayroon kang iba pang mga katanungan o nangangailangan ng agarang tulong, mangyaring makipag-ugnay sa tamang opisina na sasagot sa iyong alalahanin:

Para sa mga isyu sa e-Registration, tumawag sa Manpower Registry Division sa mga numerong (02) 8722-11-72 o (02) 8722-11-81, o mag-email sa

Para sa mga alalahanin tungkol sa OEC, tumawag sa Balik-Manggagawa Processing Division sa numero (02) 8721-07-85, o mag-email sa

Sana makatulong ito sa iyo. Salamat!


the DMW/POEA Helpdesk Guide for Filipino Migrant Workers is an invaluable resource that serves as a beacon of support and protection for Filipino workers employed overseas.  DMW/POEA Helpdesk Guide for Filipino Migrant WorkersIt provides vital information, assistance, and mechanisms for conflict resolution, empowering migrant workers and promoting their well-being while working abroad.

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