If there is no Social Security System (SSS) satellite office available in your city or province for you to visit, you can opt to contact the New SSS Customer Service Hotline Lists. By doing so, you can speak or chat with their customer service representative who will be pleased to assist you during office hours from 8 AM to 5 PM, Monday to Friday (excluding public holidays).
You can obtain updates on your benefits claims, loan status, New SSS Customer Service Hotline Lists , and registration status, or seek assistance with accessing your my. sss account by contacting SSS customer service via telephone. This eliminates the need for traveling long distances to visit a satellite office in nearby cities for SSS-related concerns.
To ensure a smooth and efficient process, SSS customer service staff will require you to provide identification and information regarding your specific concern. Prior to making your call, it’s advisable to have all necessary supporting documents on hand, such as your UMID ID card, CRN, birth certificate, marriage contract, and/or transaction number.
Kindly be patient when contacting the hotlines of the SSS. Due to the high volume of calls, their customer representatives may take some time to attend to your inquiry as they are also assisting other members. It would be helpful to prepare your questions in advance for a seamless conversation with the SSS Customer Service Representative.”
New SSS Hotlines in the Philippines 2022
You have the option to use either your PLDT or Globe landline or your Smart and Globe cellphone to contact the hotline numbers. Choose whichever is more convenient for you, depending on whether you have a landline or a cellphone. For instance, if you don’t have a landline, you can use your cell phone to call the hotline and vice versa.
For landline users, the hotline number is 81455. For mobile phone users, the hotline number is 1455. There’s also a toll-free number, which is 1-800-10-2255777.
Additionally, you can connect with SSS through their official social media accounts. Follow them on Facebook, Twitter, and Instagram at www.facebook.com/SSSPh, twitter.com/PHLSSS, and www.instagram.com/mysssph/.
SSS Toll-Free Telephone Numbers Abroad
If you are an overseas Filipino worker who is currently living abroad. These are the international toll-free numbers that you can dial to get in touch with an sss customer representative.
You can call these respective toll-free telephone numbers if you are working as an OFW in the following ASEAN countries:
- Hongkong: 001-800-0225-5777
- Singapore: 001-800-0225-5777
- Malaysia: 00-800-0225-5777
- Taiwan: 00-800-0225-5777
- Brunei: 801-4275
You can dial these telephone numbers if you are an Overseas Filipino Worker in these middle eastern countries:
- Qatar: 00800-100-260
- United Arab Emirates (UAE): 800-0630-0038
- Saudi Arabia: 800-863-0022
- Bahrain: 8000-6094
These are the toll-free numbers for Filipinos working in these two European countries:
- Italy: 00-800-0225-5777
- UK: 00-800-0225-5777
SSS also has branches abroad. You can find their overseas satellite offices either in the Philippine Embassy or in the Philippine Overseas Labor Offices (POLO) of the host country. If you are residing in countries not listed above then you should visit their satellite offices abroad.
How to Find the Customer Service Hotline of Specific SSS Office
If you want to find the telephone number for a specific sss branch. You can go to the SSS website and then proceed to “Branch Directory.”
From there you can select your “Region” such as NCR, Luzon, Visayas, Mindanao, or Foreign. Afterward, select the province or city of your location.
In my example in the photo, I select “Luzon” as my region, then I select “Calamba” as the branch location. Based on the information that I input, SSS shows the address, telephone numbers, and email addresses of their SSS branch in Calamba.
If you are residing overseas. Select “Foreign” under Region. Afterward, select the country of your location to see the address and contact details of the sss office in your country.