Unlock Your SSS Account in 4 Simple Ways

“If your SSS account has been locked, there are four easy methods available for you to unlock it and regain access.”Unlock Your SSS Account in 4 Simple Ways

Our SSS account was locked possibly because we couldn’t recall our login credentials. In such situations, we often attempt to guess our user ID or password repeatedly, even though we are aware that it is unlikely to work. This behavior leads to SSS locking our account.

However, there’s no need to worry as this is a standard security measure adopted by SSS to safeguard its members’ personal information. SSS prohibits any form of unauthorized activity, including multiple unsuccessful login attempts.

We can try the “forgot user and password” option as our next course of action. However, if we don’t know the email address associated with our account or the answer to the security question we provided during registration, we will encounter a problem.

There may also be cases where we are unable to access our email account because we can’t remember our login details. Additionally, apart from the login details, we will also need to provide our SSS number and/or CRN to SSS.

If we cannot recall or provide all of this necessary information, we will not be able to unlock our account online.But, I tell you, do not lose hope. Why? Because you can do these 4 simple things to gain access to your sss account again.

Unlock SSS Account without an Email

There are numerous instances where users seek to regain access to their SSS username and password online, but have forgotten the email address they used during registration. In such a scenario, there are three potential steps that can be taken to manually recover the online password.

Step 1: Write an Email to SSS for user ID and Password reset

The email should include the following personal details such as your full name, sss number, date of birth, and details of your concern.

It is advisable to include a photograph of your SSS ID or two identification cards that display your photo and signature. Additionally, if feasible, you may attach a screenshot of the error or issue that you are experiencing.

Step 2: Send the email to SSS Online Services

According to the Facebook page of the Philippine Social Security System, you can email your inquiries to onlineserviceassistance@sss.gov.ph along with your personal details as mentioned in step 1.

Step 3: Receive a Reply from SSS

We’re currently in a situation where all we can do is hold off and anticipate a response. The duration it takes for the concerned personnel from the Social Security System (SSS) to reply to your email would be influenced by the number of recipients they need to attend to, alongside yourself.

Please make sure to use the English language in your communication.

This process takes time because for sure SSS will also need to attend to the concerns of other members so please be patient.

Perform Password Recovery Online

If you can remember the email address you used to register your SSS account, the recommended course of action is to initiate a password recovery process. This entails entering your CRN or SSS number in the designated field, as well as providing either your registered email address or the correct answers to two security questions to the SSS.

The example of security questions that you can find on the sss website are:

  • In what town or city was your first job?
  • In what town or city did you meet your spouse or partner?
  • What are the last six digits of your driver’s license?
  • What is the nickname of your favorite boss?
  • What is the nickname of your mother?
  • What is your first pet’s name?

Afterward, check your registered email for the link to update your login details.

Call the SSS Toll-Free Telephone Numbers

You can contact the Social Security System (SSS) in the Philippines by dialing 1455 from your landline. If you’re outside of the Philippines, you can use their international toll-free number, which is 1-800-10-2255777.

In addition, SSS provides international toll-free numbers for Filipinos living in certain countries.

  • Hongkong: 001-800-0225-5777
  • Qatar: 00800-100-260
  • Italy: 00-800-0225-5777
  • Singapore: 001-800-0225-5777
  • UAE: 800-0630-0038
  • UK: 00-800-0225-5777
  • Malaysia: 00-800-0225-5777
  • Saudi Arabia: 800-863-0022
  • Taiwan: 00-800-0225-5777
  • Bahrain: 8000-6094
  • Brunei: 801-4275

Visit the SSS branch to Unlock your SSS Account

To regain access to your SSS account, I recommend following this method that has worked for me before. When you go to the SSS branch, make sure to bring two valid identification cards for the staff to verify your identity. Additionally, ensure that you have a valid email address readily available.

The sss staff will assist you in updating the information in your account. This includes updating your login details, valid email address, and mobile phone number.


All four options will entail waiting. However, Unlock Your SSS Account in 4 Simple Waysif you have the time, I would recommend selecting the fourth option, which involves visiting the SSS branch. In my opinion, this is the most favorable choice as it yields almost immediate results. Once you depart from the branch, your SSS account will be unlocked and you will be able to access it online once again.


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