SSS Hotline, Customer Service, Text SSS and other Channels
Are you planning to make a transaction with the Social Security System (SSS), but are unable to visit a branch in person? Rest assured, reaching out to SSS has become more convenient with the multiple contact options provided for both members and employers.SSS Hotline, Customer Service, Text SSS, and other Channels
SSS Hotline Numbers
As of April 2022, SSS Contact Center is available from 7:00 AM-10:00 PM from Monday to Friday.
| SSS Hotline | 8-1455 (for landline), 02-1455 (for mobile) |
| SSS Call Center Numbers | (632) 7917-777 |
| SSS Toll-Free Number | (632) 8920-6401 |
How to get the sss Registration number
Trained and knowledgeable representatives will be available to answer your call when you contact the SSS Hotline. Some people have experienced difficulty connecting during the daytime, so we recommend calling very early in the morning or late at night to avoid the high volume of callers.
To verify your identity, you will need to provide your SSS Number. It’s best to have this ready before calling. If you don’t know your SSS Number or don’t have a reference for it, don’t worry, as they will ask for other identifying information such as your full name, mother’s maiden name, latest employer, etc.
IVRS Hotline Numbers
IVRS, which stands for Interactive Voice Response System, is an automated system that can provide basic information about your SSS accounts such as your last contribution, the status of your benefit or loan application, and your loan balance. It works similarly to the automated answering system of telecom providers when you call them. IVRS is a good option if you have simple queries that can be answered by a computer, but if your concern is more complex or you need further explanation about your benefits application, it would be better to contact the SSS Hotline.
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Metro Manila 917-7777
Baguio 446-5902
Tarlac 982-8739
San Pablo 562-9289
Naga 472-9795
972-8842
Cebu 234-2053
Davao 227-7273
Zamboanga 992-2014
SSS International Toll-Free Numbers
The agency provides international toll-free numbers, allowing SSS members currently residing abroad to directly contact them regarding their SSS-related concerns. However, this service is only available in a limited number of select countries from Asia, the Middle East, and Europe, which are divided as follows:
Asia SSS Toll-Free Numbers
| Hongkong, Singapore | 001-800-0025-5777 |
| Malaysia, Taiwan | 00-800-0225-5777 |
| Brunei | 801-4275 |
Middle East SSS Phone Numbers
| Qatar | 00800-100-260 |
| United Arab Emirates | 800-0630-0038 |
| Saudi Arabia | 800-863-0022 |
| Bahrain | 8000-6094 |
Europe SSS Contact Numbers
| Italy United Kingdom |
Text SSS – SSS SMS Inquiry
If you are unable to use a landline to call any of the SSS Hotline Numbers, you can now reach SSS through text messages using your mobile phone. However, this service is not free of charge, and you will be charged Php2.50 for each SMS sent during the transaction. This cost is much higher than the usual cost of sending casual SMS to your loved ones.
To begin your Social Security System (SSS) inquiry through SMS, send a text message containing only the word “SSS” (without quotation marks) to the number “2600.” You will then receive instructions on how to register your SSS number with your mobile phone. Use the following format to complete the registration process:
- SSS REG <SSS Number> <Date of Birth MM/DD/YYYY>
- SSS 1 to 2600
SSS Contributions to 2600 When sending SMS messages related to your SSS account, be aware that each transaction will deduct P2.50 from your prepaid load. To avoid any issues, make sure you have enough load balance and enter the correct keyword accurately.It’s a good idea to keep your SSS contact information up to date, especially your mobile number. This will enable you to receive timely updates from SSS about the status of your benefits application, contribution posting, and other matters.
SSS Facebook Page The SSS Facebook Page is currently active and managed by SSS employees. It has been noticed that SSS Support Service representatives are also responding to inquiries posted on the page, making it a convenient way to get in touch with them (especially if you are using Free Facebook). However, it is important to avoid sharing your personal SSS information, such as your SS number, name, and birthdate, to prevent potential risks of identity theft and other related issues.
SSS Email
In case your matter does not require immediate attention and you wish to make formal contact with SSS, you can use the following email addresses: Kindly compose your message in the English language.
SSS Email Addressmember_relations@sss.gov.phSSS Email Addressonlineserviceassistance@sss.gov.phSSS PRN Related ConcernPRNHelpline@sss.gov.ph
When contacting them via email, be sure to express your concern clearly, and provide your SS Number, Name, and ID as proof of identity for verification purposes. Keep in mind that they may take some time to respond due to the high volume of emails they receive daily. To ensure prompt follow-up, reply to the same email thread.
SSS Website and Other Social Media Accounts
If you want to be abreast of SSS programs and updates, you may want to follow and subscribe to SSS Channels below:
Beware of Scammers!
The SSS is urging its members to be vigilant against scammers and fixers. Most SSS transactions are free, with the exception of the SSS UMID Replacement, so it is important not to entertain individuals who offer assistance with SSS services for a fee, claiming that it will expedite your transactions. It is important to note that there is no need to rush your SSS UMID application, as scammers often promise. Additionally, it is essential not to disclose any personal SSS information to anyone.
Alternative Ways
You can perform SSS transactions without contacting them or visiting a branch. Instead, you can utilize their online facility. The SSS website offers several transactions that you can do yourself. Here are some examples:
- How to Get SSS Number Online
- How to Check Your SSS Contributions Online
- How to Get SSS PRN?
- How to Know Your SSS Loanable Amount
- How to Know Your SSS Loan Balance
- How to Check the Status of Your UMID Application
SSS Maternity NotificatioFor example: SSS REG 0123456789 01/10/1980The process involves sending a series of text messages in a specific format. Upon successful completion, you will receive a response from the number “2600” containing instructions on how to proceed with the relevant steps according to your particular concern. The instructions provided are straightforward and simple to follow.For example, if you need assistance with your contributions, you can send a message to 2600 containing either “SSS 1” (with “1” indicating “Contributions”) or a more detailed message such as “SSS Contributions.
